Somethingsphishy
Reviews and Complaints
Beware of Somethingphisy
I recently ordered a total of 13 fish from Somethingphisy, including 9 Discs. I paid over $100 for overnight shipping.
I was shocked when they arrived. The packaging was simply horrendous. There were 12 container bags, and each one had leaked to the point that there was zero air and only about half the necessary water in them. The newspaper they packed around them was soaked, and the heat pads were insufficient.
It's a miracle any of the fish survived because these cheapskates tied knots in the bags instead of using rubber bands. One of the Disc arrived dead. Another died within a couple of hours, and another overnight. All fish were sick.
I have pictures of they way they arrived that I will send to anyone on request. When I reported the dead fish and the condition of the packing to Keith (the owner), he immediately called me "difficult and dishonest". He e-mailed back a few minutes stating that I could post all I wanted to but that he had cancelled my account. He did - I cannot even access his site any longer.
The final slap in the face is that I ordered and paid for 13 fish, and only received 12 counting the dead ones. When I told him that, he called me a liar. I know he has the best prices on Discs, but when you count the fact of the way he ships them and what you will lose, it may not be worth it.
I find the entire company to be very dishonorable; and, the reason there are no negative reviews on his site is that he will not allow one to be posted, although he requests that you give comments after you purchase. THIS IS TRULY A BUYER BEWARE PURCHASE IF YOU MAKE ONE!
- Way i was treated
- Way the fish were shipped or the way i was treated
Preferred solution: An apology for treating me like a crook would get the job done.
Somethingsphishy - Emails From Customer Service Review
I'm shocked they're still in business
Rude
I ordered 6 angels, 1 llevo and two German blue rams. The pleco is great.
One of the angels were dead, all 6 were in a very small bag, the remaining 5 all have fin damage. My biggest complaint is the rams are Bolivan and not German blue. I've had a couple German blues before and know how to identify them. After arrival, I emailed the company and informing of the mix up and they replied '100% German blues'.
At that time I knew they weren't German blues but I wasn't sure what they were. After receiving the email response, I was able to identify them as Bolivian rams by going to the LFS. I replied to the email informing them of the identification, I them receive a response stating I'm wrong and ' YOU ARE NOW BANNED'. Really, who does that, horrible customer service.
I too failed to read any review other than the website. Seems more share my experience than those that have good experiences.
- Wrong species
- Blocked my emails
- Very poor customer help
Fish came in dead will not honor them
- Customer service
- Quality of fish came in dead in nasty stinking water
Deal with your problems properly
- How they treated me
- How people complined about their treatment
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Somethingsphishy Discus Aquarium Fish Review
Somethingsphishy Discus Aquarium Fish Review from San Diego, California
Hi ... Unfortunately I didn't realize all the reviews on their website were 5 star and controlled by them.
I bought the "assorted" discus option. I bought 10 fish but they weren't assorted. I received 4 grey fish which look nothing like any of the fish on their website, 5 orange and 1 yellow. When I contacted Keith about what he sent me, he stated he doesn't keep track of his inventory that he sends.
Really?? I responded "how can you guarantee quality?" The website product pic for assorted discus fish shows 5 different assorted colors. He responded by closing my account and boasting that he is the top seller of discus for 16 years now and doesn't need customers like me. With this poor customer service, and so many people baited out of hundreds of dollars, I'm surprised there isn't a class action lawsuit for this unethical practice of "bait and switch".
Don't be surprised or offended if he does this to you, it's better to not do business with this type of person. I wish I would have done my homework beforehand.
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